You agree to the privacy policy below, and the Privacy Policy for Substack, the technology provider.
Effective Date: January 18, 2026
The Multifamily Innovation Lab, LLC values your privacy. This Privacy Policy explains how we collect, use, and protect personal information in connection with our website and Substack publication.
1. Information We Collect
We may collect:
Identifiers: name, email address, company, role
Subscription data: plan type, access level
Usage data: page views, interactions, device/browser data
Communications: emails or messages you send us
Payment information is processed by third-party providers (e.g., Substack, Stripe); we do not store payment card data.
2. How We Use Information
We use information to:
Deliver content and manage subscriptions
Communicate with subscribers
Conduct research and improve the Services
Schedule analyst conversations
Comply with legal obligations
We do not sell or rent personal information.
3. Cookies & Analytics
We use cookies and analytics tools to understand usage and improve performance. You may disable cookies through your browser settings.
4. Sharing of Information
We may share information with:
Service providers (email, hosting, analytics)
Legal authorities if required by law
We do not share subscriber data with technology vendors for marketing or sales purposes.
5. CCPA Privacy Rights (California Residents)
If you are a California resident, you have the right to:
Know what personal information we collect and how it is used
Request access to or deletion of your personal information
Opt out of the sale of personal information (we do not sell data)
Not be discriminated against for exercising your rights
Requests may be submitted to:
Email: rb792@nyu.edu
We will verify requests in accordance with applicable law.
6. Data Retention
We retain personal information only as long as necessary to provide Services or comply with legal obligations.
7. Data Security
We implement reasonable safeguards to protect your information. However, no system is entirely secure.
8. Third-Party Links
Our Services may include links to third-party websites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
10. Contact
Privacy-related inquiries:
Email: rb792@nyu.edu